Of all of the odd encounters I’ve had with carriers through the years, maybe the strangest was a current request I acquired from Koodo to affix a Zoom name and clarify why I made a decision to go away.
The Telus flanker model reached out to me through e-mail with what began as a easy request for suggestions after I just lately switched carriers. For some added context, I switched from Koodo to Bell earlier this 12 months after the latter despatched me a letter by means of the previous snail mail system with a reasonably nice provide on a $55 per thirty days cellular plan with 20GB of information — you’ll be able to learn all about that right here.
Back once I made the swap, I acquired suggestions requests from Koodo — one was an e-mail asking me to fill out a survey, which I did. The different was a name from a Koodo rep who inquired about me leaving. The rep meant to win again my enterprise with a particular provide, however didn’t have something to match or beat the Bell provide on the time.
That all went down in late February. Fast-forward to the top of May, and I acquired one other e-mail from Koodo searching for suggestions. It was one other survey request, besides this time it ended by asking me if I’d like to talk with a Koodo consultant on Zoom and clarify why I left. Plus, as a “thank you” for my time, Koodo would give me $20 (it turned out that it was a $20 pay as you go Visa present card, however hey, $20 is $20).
So, I agreed, extra to see simply how awkward a Zoom name stuffed with former Koodo prospects can be than for the $20 (though it was a welcome bonus). Much to my dismay, I used to be the one ex-Koodo buyer within the name, though that was in all probability for the perfect. The name lasted perhaps 20 minutes and consisted of a number of questions, most revolving round my expertise with Koodo and why I selected to change.
Value will nearly all the time be the most important consider any determination I make concerning my smartphone plan. Although not everybody will agree, and a few folks might not have the luxurious of creating choices that method, it’s the way in which I function. How a lot knowledge can I get for the least amount of cash? With some exceptions, the provider that gives the perfect value to knowledge ratio will in all probability get my enterprise. Other metrics like community efficiency are additionally an element, however the place I reside within the GTA there’s seldom any important distinction between the Big Three or their flanker manufacturers.
Anyway, in case you’re a former Koodo buyer, preserve an eye fixed out for an e-mail asking for suggestions. You might end up in a Zoom telling them what-for and $20 richer for it.