If you need to stream actuality TV content material in Canada, your solely authorized possibility is an NBC-owned platform known as Hayu.
The platform is house to actuality TV staples like Below Deck, Keeping Up With the Kardashians, The Real Housewives and extra. Though the service has a spotty historical past in terms of app reliability throughout a number of platforms, Hayu’s Apple TV app has been completely inaccessible for a number of days.
According to a number of Hayu subscribers on Twitter, the app will get caught on a loading display screen and gained’t launch. This nonetheless occurs after restarting the Apple TV, uninstalling the app and reinstalling it. I’ve additionally skilled the problem myself and have been unable to entry Hayu’s Apple TV app for roughly two weeks.
Aside from the present challenge, I’m having to uninstall and reinstall the Hayu app on my Apple TV each may of days so the app will work. It’s very irritating and I actually hope you’re engaged on a repair. I’ve seen different complaints about the identical factor so I do know it’s not simply me
— Peta (@PetieRee) May 9, 2021
Hey @hayu_CA I haven’t been in a position to load the app on my Apple TV since yesterday… is that this a recognized challenge?
— Sergio Osuna (@osuna_sergio) May 6, 2021
My HayU hasn’t labored on Apple TV all week 🤷🏻♀️
— Dana Parsons (@dlpyyt) May 8, 2021
Is it simply my account or is hayu an annoying app for everybody else too!? I’ve been having to delete it off my appletv and reinstall bc it gained’t load half the time😑 I bear in mind the web site sucked too smh
— morgan (@morgantesla) May 7, 2021
— sean lee (@Seanlee_24) May 8, 2021
In phrases of options, Hayu’s Twitter account has been sending the next steps to affected subscribers by way of a DM:
“Due to the problem reported when streaming Hayu, we advocate to use the following options to attempt to resolve this challenge:
1. Fully shut the Hayu app.
2. Restart your Apple TV 4th Generation. You can restart your Apple TV from Settings, use your distant, or unplug it from energy.
Use Settings On Apple TV 4K or Apple TV HD, go to Settings > System > Restart.
Use your distant Siri Remote or Apple TV Remote*: Hold down the Apple TV app/Home Home button and Menu buttons. Let go when the sunshine in your system flashes. Apple Remote (aluminum or white): Hold down the Menu and Down buttons. Let go when the sunshine in your system flashes.
3. Restart your community supply.
4. Close every other apps operating within the background.
5. Load the Hayu app and join with email@example.com. Try Hayu once more.”
Some Twitter customers have reported uninstalling and reinstalling the Hayu app from their Apple TV each couple of days as an answer to the problem.
In my expertise, none of those fixes labored. In a follow-up e mail, Hayu’s customer support account mentioned that it doesn’t have an “estimated resolution time frame” and suggsested I entry the streaming service by a unique platform.
In a press release to MobileSyrup, Hayu mentioned that it “apologizes for the inconvenience that you and some other subscribers are currently experiencing and, having prioritized addressing this issue, the Hayu product team expects to fix it very soon.”
Though I may comparatively simply play Hayu’s content material on the Apple TV by AirPlay, the truth that the service has been down for a number of weeks with no timeline for a repair is perplexing and fairly unacceptable.